REFERRAL CHARTER


Dentists

Our patient treatment referral service will ensure:

  • We will only carry out the treatment the patient is referred for.
  • We will discuss all options for treatment with the patient.
  • The patient will receive a full and comprehensive treatment plan outlining risks and payment fees.
  • The treatment plan will be discussed and signed before treatment begins.
  • Any changes or additions to the referred treatment will be discussed with the referring GDP for authorisation.
  • The referring GDP will receive regular updates and a comprehensive letter detailing treatment when complete.
  • We will return calls within 24 hours.
  • We will also provide recommendations for further care.

Patients

  • You will remain the patient of your general dental practitioner.
  • We will discuss all treatment options and the costs with you.
  • We will provide a written treatment plan outlining the risks and costs.
  • We will give you as much information as possible for you to make an informed choice.
  • We will treat you with dignity and respect.
  • We will ensure you receive a high standard of care throughout your patient journey in the practice.
  • We will respond to any queries within 24 hrs.
  • We will inform your GDP in writing of all treatment carried out and any further recommendations.